Complaints

Link for SEBI Scores Complaints

https://scores.sebi.gov.in/

Complaints Data

Investor Charter

Grievance Redressal Officer

Name:  Mr. Harsh Ajit Doshi

Contact: – +91 9820 498 491

Email ID: [email protected]

Redressal of Client Grievances

  1. A complaint can be directly lodged with the Investment Adviser in writing, orally or telephonically at any of the following:Address: Veld India Advisory Pvt Ltd. WeWork Office No: 11B 115 C-20 G Block, Bandra Kurla Complex, Mumbai MH 400051 India.  Tel. No.: +91 9820498491 Email-id: [email protected]  
  2. Alternatively, investor may also use SCORES 2.0 (https://scores.sebi.gov.in/) to submit the complaint or grievance directly to the Investment Adviser for resolution.
  3. The Investment Adviser shall endeavor to redress the investor complaint(s) within 21 days without any intervention of SEBI, failing which the complaint shall be registered on SCORES.  It is mandatory for the investor having a grievance to take up the matter directly with the Investment Adviser.
  1. If investor(s) are not satisfied with the response from the Investment Adviser, they can lodge their grievances with SEBI at https://scores.sebi.gov.in/  or to SEBI office.  The complaint shall be lodged on SCORES 2.0 within one year from the date of cause of action, where:
  2. The complainant has approached the Investment Adviser, for redressal of the complaint and, Investment Adviser has rejected the complaint or,
  3. The complainant has not received any communication from Investment Adviser or,
  4. The complainant is not satisfied with the reply received or the redressal action taken by Investment Adviser.
  5. If the client is not satisfied with the grievance redressal by the Investment Adviser, they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR) at https://smartodr.in/login.
  6. Alternatively, the client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Investment Adviser is not satisfactorily resolved or at any stage of grievance redressal.
  7. Any Dispute shall be redressed by the Investment Adviser within 21 (Twenty-one) calendar days from the date of receipt of the complaint.
  8. The process on Online Dispute Resolution Mechanism is available at https://veldcapip.com/master-circular-for-online-dispute-resolution/